modjoyTerms of Use

We at modjoy operate an online gaming platform offering live-dealer tables, slot games, sportsbook betting, and esports markets to users in jurisdictions where such services are legally permitted. These terms outline the conditions under which you access and use our platform, your rights and responsibilities, and our commitments to account security, fair play, and transparent operations.

By creating an account on modjoy, you agree to comply with these terms and all applicable local laws. We enforce strict account verification (KYC), secure payment processing through Indonesia-region channels like DANA, e-wallet, mobile banking, and local payment, and transparent dispute resolution. Our platform operates under a jurisdiction-restricted model: our services are available only where local law permits, and you bear responsibility for verifying that your access complies with your own jurisdiction's regulations.

This page covers account-opening conditions, deposits and withdrawals, bonus terms, game rules, user conduct, dispute resolution, and our data practices. We update these terms periodically to reflect changes in our operations or legal requirements. Continued use of modjoy after updates constitutes your acceptance of the revised terms.

Account Opening and Verification on modjoy

When you register on modjoy, we require your full legal name, date of birth, email address, mobile phone number, and identity document number (KTP, passport, or equivalent). We undertake to verify this information within one business day through our Know Your Customer (KYC) process. KYC protects our platform from fraud and money laundering, and protects you by ensuring only authorized account holders can access your funds.

You may not open multiple accounts under different identities, use another person's identity, or share your login credentials with anyone. If we detect duplicate accounts or identity fraud, we reserve the right to suspend or close all related accounts and forfeit any balances. Once your account is verified, you unlock deposit and withdrawal features.

You are responsible for maintaining the confidentiality of your modjoy password and for notifying us immediately if you suspect unauthorized access. We recommend enabling two-factor authentication (SMS or email-based) through your account settings. If your account is compromised, contact our support team promptly; we will assist in securing your balance and investigating the breach.

Deposits, Withdrawals, and Payment Terms on modjoy

We accept deposits via six primary channels: DANA, e-wallet, mobile banking, local payment, online payment/e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each method carries minimum and maximum limits displayed at the deposit screen. We do not charge modjoy fees for deposits; payment providers may apply their own transaction fees, disclosed before you confirm.

Deposits via digital wallets (mobile banking, local payment, online payment, e-wallet) settle instantly. Bank transfers typically settle within one to two business days depending on the destination bank's clearing schedule. All deposit funds are held in escrow and credited to your modjoy balance once received and verified.

• Withdrawal Conditions: You may withdraw your full balance at any time, including winnings. Withdrawals return to your original payment method (e.g., if you deposited via mobile banking, withdrawals go back to local payment). We screen all withdrawals for compliance and fraud prevention; large amounts or unusual patterns may trigger additional verification.
• Withdrawal Processing: Digital wallet withdrawals typically settle within one to three business days; bank transfers within two to five business days. Actual timing depends on the destination bank's processing windows.
• Bonus Wagering and Withdrawals: If you have accepted a bonus offer, your withdrawal privileges may be restricted until wagering requirements are met. See the Bonus Terms section below.

We maintain a transaction log of all deposits and withdrawals. If you dispute a transaction, contact our support team with your transaction reference number; we will investigate and provide evidence of settlement or reversal.

Bonus and Promotional Offer Terms

From time to time, we offer promotional bonuses such as welcome offers, reload bonuses, or cashback credits. Each promotion is subject to specific terms, including eligibility criteria, wagering requirements, usage restrictions, and expiration dates. We display these terms clearly when you claim a bonus; by accepting, you agree to comply with them.

Bonuses are account credits, not cash withdrawals. A bonus may only be used to place bets on specified games or betting types; it cannot typically be withdrawn as cash unless you meet the stated wagering requirements. Example: a bonus may require you to wager the bonus amount three times on live-dealer games before you can withdraw any resulting winnings.

We reserve the right to cancel or suspend a bonus if we detect fraudulent behavior, account manipulation, or breach of promotional terms. If a bonus is forfeited, any associated winnings may also be reversed. Promotions are not available to all users; geographic location, account age, deposit history, or other factors may determine eligibility.

Game Rules and Fair Play on modjoy

Our modjoy platform operates live-dealer tables (blackjack, roulette, baccarat, Sic Bo, Dadu Online, Dragon Tiger), slots (Aviator, Mahjong Ways 2, Sweet Bonanza, Gates of Olympus, Fortune Tiger), sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each game or betting market carries specific rules, odds, and payout structures displayed before you place a bet.

Live-dealer games use real dealers, real equipment (dice, cards, wheels), and transparent video feeds so you witness outcomes firsthand. Slot games are powered by certified RNG (random number generator) software; we do not disclose exact odds per spin, but games are regularly audited for fairness by independent third parties. Sportsbook odds are set by our trading team and adjusted in real time based on market movement; we reserve the right to limit or refuse bets if we identify unusual patterns or excessive liability.

We undertake to operate all games fairly and transparently. If you believe a game outcome was incorrect or unfair, contact our support team with your table ID, round number, or bet reference. We investigate all complaints, review game logs and studio recordings, and remedy errors if they are confirmed. Disputes are resolved within five to ten business days.

User Conduct and Account Suspension

We require all modjoy users to engage in good faith and comply with our terms. Prohibited conduct includes: fraud or identity deception, money laundering, collusion with other players to manipulate outcomes, harassment of dealers or staff, use of automated bots or exploits, and breach of local gaming laws.

If we detect prohibited conduct, we reserve the right to suspend your account, forfeit your balance, and report you to relevant authorities if required by law. We will attempt to notify you of suspension; however, notification delays do not invalidate our right to suspend.

At modjoy, we balance accessibility with responsibility. Our terms protect fair play, account security, and compliance with local law while offering transparent game mechanics and responsive customer support.

Dispute Resolution and Complaints

If you have a complaint about modjoy—whether regarding a game outcome, payment issue, bonus dispute, or account access—contact our support team in English or Indonesian through in-app chat, email, or our help portal. We acknowledge complaints within one business day and investigate within five to ten business days. If we uphold your complaint, we remedy it by crediting your account or reversing a transaction. If we do not uphold it, we explain our decision in writing.

If you disagree with our resolution, you may escalate to our complaints manager. Further escalation may be available through local dispute resolution channels or ombudsman services in your jurisdiction, depending on applicable law.

Data Protection and Privacy on modjoy

We collect and store your personal data (name, email, phone, identity number, payment details, and transaction history) to operate our platform, verify your identity, process payments, and comply with legal obligations. We encrypt your data in transit and at rest, and restrict access to authorized staff only. We do not share your personal data with third parties except: payment processors (to settle deposits and withdrawals), regulatory authorities (if legally required), and fraud-prevention services (to protect our platform).

You have the right to access, correct, or delete your personal data. Request these rights through our support team. We retain your data for seven years after account closure to comply with financial regulations, then delete it unless law requires longer retention.

Limitation of Liability and Jurisdiction

modjoy is provided on an "as-is" basis. We do not warrant uninterrupted service or error-free operation, though we undertake to maintain our platform to industry standards. We are not liable for indirect losses (lost profits, loss of data, business interruption) arising from your use of modjoy, except where liability is mandatory under local law.

Our services are available only in jurisdictions where online wagering is legally permitted. We do not offer services in prohibited jurisdictions. If you access modjoy in violation of local law, you assume all legal risk.

Summary: Our Commitments on modjoy

When you join modjoy, we commit to account security through KYC verification and two-factor authentication, transparent game mechanics through live dealers and certified RNG, secure payment processing via local payment, online payment, e-wallet, mobile banking, and bank transfer, and responsive dispute resolution within ten business days. We operate under a jurisdiction-restricted model: our services are available only where local law permits, and you are responsible for verifying legal compliance in your jurisdiction.

Your account balance on modjoy is protected by encryption, fraud screening, and our transaction log. Deposits settle instantly or within business hours; withdrawals return to your original payment method. Bonuses are conditional on meeting stated wagering requirements and promotional terms. We reserve the right to suspend accounts engaged in fraud, money laundering, or breach of our terms, but we also investigate all complaints fairly and remedy confirmed errors.

These terms are effective as of the date displayed on our website and are binding on all modjoy users. We may update them periodically; continued use after updates constitutes acceptance. For questions about these terms, contact our support team through modjoy's help portal in English or Indonesian.