modjoyPrivacy Policy

We at modjoy collect personal data when you register, verify your identity, deposit funds, and engage with our live-dealer tables, slots, sportsbook, and esports markets. This page describes what data we collect, how we use it, how we protect it, and your rights regarding your information on modjoy.

Our commitment to privacy is fundamental to building trust with users across Jakarta, Surabaya, Bandung, Medan, and Semarang. We understand that you entrust us with sensitive information—your identity, payment details, account activity, and gaming preferences. We treat that trust seriously and maintain rigorous security standards to safeguard your data throughout its lifecycle on modjoy.

This policy covers data collection, storage, processing, third-party sharing, cookies, international transfers, and your legal rights under Indonesian and international data-protection frameworks. If you have questions about how we handle your information, our support team is available to clarify our practices.

What Data We Collect on modjoy

We collect data in several categories when you use modjoy. First, we gather identity information during account registration: your full legal name, date of birth, national ID or passport number, and mobile phone number. This data is mandatory for account creation and required by Indonesian financial regulations (KYC — Know Your Customer) to verify your identity before we allow deposits or withdrawals.

Third, we log behavioral data when you play games on modjoy. We record which tables or slots you join, bet amounts, game outcomes, session duration, device type, IP address, and browser type. This data helps us detect fraud, ensure fair play, troubleshoot technical issues, and improve our platform's performance.

Fourth, we collect communication data when you contact our support team via chat, email, or help portal. We retain your messages, any personal details you share in those messages, and our responses for dispute resolution and service improvement.

How We Use Your Data on modjoy

We use collected data for four primary purposes. First, we use identity and payment data to process your account registration, verify your age and location, and manage deposits and withdrawals. We are legally required to perform these checks under Indonesian gaming and financial regulations.

Third, we use gameplay and session data to improve modjoy. We analyze which games are popular, how long players typically stay active, and where technical bottlenecks occur. We do not identify individual players in these analyses; we use aggregated, anonymized data to inform product decisions.

Fourth, we use contact and communication data to respond to your support requests and resolve disputes. If you report a transaction error or question a game outcome, we review your account history and our system logs to investigate and respond fairly.

Third-Party Processors and Data Sharing

We do not sell your personal data to advertisers, brokers, or unrelated third parties. However, we do share limited data with service providers who help us operate modjoy:

• Payment processors: We share payment method type, transaction amount, and settlement status with local payment, online payment, e-wallet, mobile banking, and bank partners to process your deposits and withdrawals.
• Live-dealer studios: We share your account alias (username), session ID, and bet information with our partner studios that stream blackjack, roulette, baccarat, and other live games. Studios do not receive your legal name, ID number, or financial details.
• Hosting and analytics providers: We use cloud infrastructure hosted outside Indonesia (typically Singapore or Australia) to store account data, game logs, and server backups. Your data is encrypted in transit and at rest.
• Regulatory authorities: If required by Indonesian law enforcement or financial regulators, we may disclose your account information, transaction history, or identity details in response to a court order or formal request.

All third-party processors are bound by data-protection agreements requiring them to keep your information confidential and use it only for the purpose we specified.

Cookies and Tracking on modjoy

We use cookies to maintain your login session, remember your preferences (e.g., preferred game table, language setting), and analyze how you navigate modjoy. A cookie is a small text file stored on your device that our server reads on each visit. Essential cookies allow you to stay logged in; analytics cookies help us understand traffic patterns and improve the user interface.

You can disable non-essential cookies through your browser settings, though this may reduce the functionality of modjoy (e.g., you may need to log in more frequently). We do not use third-party tracking pixels or cookies from advertisers; our tracking is limited to modjoy's own analytics and session management.

Data Retention and Deletion

We retain your account data for as long as your modjoy account is active, plus a minimum of three years after closure for regulatory compliance. Payment records and transaction logs are retained for five years per Indonesian financial regulations. Gameplay logs and session data are retained for two years.

If you request account deletion, we anonymize your personal data within 30 days but retain encrypted transaction and payment records as legally required. You can request details about what data we hold on you by contacting our support team; we will provide a data-access report within 14 days.

Your privacy on modjoy is protected by encryption, access controls, and regular security audits. We do not sell your data, share it carelessly, or use it for purposes beyond account operation and fraud prevention.

International Data Transfers

modjoy's servers and backup systems sit in multiple regions, including Singapore, Australia, and potentially other jurisdictions outside Indonesia. When we transfer your data internationally, we use industry-standard encryption (SSL/TLS) to protect it in transit. International transfers are governed by our data-protection agreements with hosting providers, which require them to apply protections equivalent to Indonesian law.

By using modjoy, you consent to the transfer, storage, and processing of your personal data outside Indonesia. If you do not consent to this, you should not use our platform.

Your Rights and Contact

You have the right to access, correct, or request deletion of your personal data on modjoy. To exercise these rights, contact our support team with a clear request (e.g., "I request a copy of all data you hold on my account"). We will respond within 14 business days. You also have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have mishandled your information.

If you have concerns about our privacy practices, email our support team or use the help portal on modjoy. We will acknowledge your inquiry within two business days and work to resolve any issues promptly. Our commitment is to be transparent about how we handle your data and to respect your privacy rights throughout your modjoy experience.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to modjoy complies with their own jurisdiction's law. This privacy policy is effective as of the date posted on our website; we may update it periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on modjoy's login page.