modjoy Account & Payment FAQ
Users of modjoy ask about account setup, identity verification, payment methods, game rules, security, and withdrawal timelines. Whether you are opening your first account in Jakarta, depositing via GoPay during a Liga 1 match, or checking how live-dealer RTP works, common questions deserve clear, measured answers. This page collects the most frequent inquiries our support team receives and explains our policies in plain language.
This FAQ resolves account-registration steps, KYC verification, deposit and withdrawal procedures via e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). We also cover game-rule basics, cashback mechanics, account-control features such as password reset and two-factor authentication, and the support-ticket process. For jurisdiction-specific legal questions, see our legal noticefor full terms governing gameplay and promotions, review our terms and conditions
If your question is not listed here, or if you need real-time help with a specific transaction or account issue, our support team is available in English and Indonesian. Use the contact form or in-app chat to open a ticket; we aim to respond within one business day for account and payment inquiries.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Game rules and offersRTP, cashback, betting mechanics
- Security and supportaccount controls, ticket process, jurisdiction compliance
Withdrawal requests on modjoy are reviewed within one to five business days, depending on the payment method and amount. Smaller withdrawals via DANA, e-wallet, or mobile banking typically process faster (1–2 days); larger amounts or bank transfers (local payment, online payment, e-wallet, mobile banking) may take up to five business days as we perform additional verification to prevent fraud and money laundering. You will receive a notification when your withdrawal is approved and when the funds reach your original payment account. If a withdrawal is delayed beyond five business days, contact our support team with your transaction ID and we will investigate immediately. Note that processing windows do not include weekends or Indonesian public holidays such as Idul Fitri or Idul Adha.
To open a support ticket on modjoy, use the in-app help centre or visit the contact form on our website. Describe your issue in English or Indonesian and include any relevant transaction IDs, dates, or account details. Our support team aims to respond within one business day for account and payment issues. For urgent matters—such as suspected unauthorized access or a frozen account—mark your ticket as high priority and we will escalate it immediately. You can also reach us through the live chat feature if you need a faster response during business hours. Every ticket is logged and tracked; you will receive a ticket number for reference. Do not share your password with support staff; we will never ask for it.
We provide several account-control tools within your modjoy settings. You can change your password, enable or disable two-factor authentication (SMS or email), update your email and phone number, and view your login history across all devices. You can also set notification preferences (alerts for deposits, withdrawals, and game activity) and adjust your personal details. If you suspect unauthorized access, you can log out all active sessions from any device instantly. We also allow you to request account closure (temporary or permanent) through the support team. For security, we never allow password resets via email alone; you must verify your identity with your registered phone number. If you lose access to your phone, contact support immediately and we will help you regain control of your account.
Payments and transactions
Depositing via mobile banking, local payment, or online payment on modjoy takes three steps. First, log in to your modjoy account and select "Deposit." Choose your payment method (e-wallet, mobile banking, or local payment) and enter the amount. Second, you will be redirected to the payment app on your phone or a QR code to scan. Complete the payment within the app and confirm. Third, your modjoy account is credited instantly—no delay. The funds appear in your account balance within seconds, and you can start playing live tables or betting on Liga 1 immediately. We do not charge deposit fees; the transaction is between you and your payment provider. If a deposit does not arrive after subject to verification, contact our support team with your payment receipt and transaction ID. online payment and e-wallet follow the same process. For bank transfers (mobile banking, local payment, online payment, e-wallet), we provide an account number and reference code; the bank may take 1–2 hours to process the transfer.
modjoy operates in jurisdictions where online wagering is legally permitted. We do not claim licenses from any specific government and do not operate in jurisdictions where such activity is prohibited. Our primary service regions include users in supported areas across Southeast Asia. You are responsible for verifying that access to modjoy is legal in your jurisdiction. If you are unsure, consult your local laws or contact a legal professional. We maintain geo-blocking systems to prevent access from prohibited jurisdictions, and we reserve the right to suspend or close any account found to be accessing modjoy from a prohibited region. For account eligibility and jurisdiction restrictions, see our legal notice page. Deposits and withdrawals are processed via Indonesia-region payment channels (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer), confirming our operational focus.
Game rules and offers
RTP stands for "Return to Player" and represents the percentage of all wagered money that a slot game is designed to pay back to players over a long period of time. For example, if a game has an, it means that on average, for every 100 in wagers, the game will pay out 96 over thousands of spins. The remaining non-specific info is the house edge. RTP does not predict short-term results—you might win or lose significantly in a single session. Games like Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways on modjoy each have a published RTP that you can view in the game details or help section. Higher RTP games do not guarantee wins; they simply indicate a slightly better long-term return. Always wager responsibly and within limits you can afford to lose. RTP is set by the game provider and cannot be changed by modjoy.
Our weekly cashback offer returns a percentage of your net losses (money wagered minus money won) back to your modjoy account as a credit. The offer applies to slot games and applies during a specific calendar week. To receive cashback, you must meet a minimum wagering threshold (details are shown in the promotion terms when you claim the offer). Cashback is credited automatically on the following Monday and can be used for any game or bet on modjoy. Note: cashback is a non-refundable credit, not cash. You cannot withdraw it directly; you must play it through (wager it) once before any subsequent winnings can be withdrawn. Terms and conditions apply, including potential time limits and game restrictions. Check the promotions page in-app for the current week's cashback terms, eligibility, and any special conditions during holidays like Idul Fitri or Imlek.
modjoy withdrawals process to your original deposit method. If you deposited via online payment, you withdraw to e-wallet; if via mobile banking or local payment, you withdraw to that app. For bank transfers, we support online payment, e-wallet, mobile banking, and local payment. You can also withdraw via online payment or e-wallet if you deposited through them. We do not accept new withdrawal methods different from your deposit method—this protects both you and us from fraud and money-laundering risk. Withdrawal minimums and maximums vary by payment method; check the withdrawal form for current limits. All withdrawals are subject to KYC verification and anti-money-laundering screening. If a withdrawal is declined, we will notify you of the reason and provide guidance on resubmitting. Large withdrawals may be reviewed more carefully and can take up to five business days to complete.
Security and account care
If you suspect unauthorized access to your modjoy account, act immediately. First, change your password from a secure device (not the one that may have been compromised). Log out all active sessions in your account settings. Second, enable or reset two-factor authentication to ensure only you can log in. Third, check your account activity and transaction history for any unfamiliar deposits or withdrawals. If you see fraudulent activity, contact our support team immediately and mark your ticket as high priority. Provide details of the suspicious transactions, including dates and amounts. We will investigate, freeze the account if necessary, and prevent further unauthorized access. For protection, never share your password, never log in from public Wi-Fi without a VPN, and always verify that you are visiting modjoy.fun (not a phishing copy). We employ encryption, session monitoring, and fraud detection to protect your account, but you are our first line of defense.
To reset your password on modjoy, click "Forgot password" on the login page. Enter your email address or username. We will send a password-reset link to your registered email; click the link and choose a new password. You will also receive an SMS code to your registered phone number—enter this code to confirm the reset. If you do not receive the email within subject to verification, check your spam folder or try again. If you do not receive the SMS code, ensure your phone number is correct in your account settings. For security, password-reset links expire after one hour; if you miss the window, request a new reset. If you cannot access your email or phone, contact our support team with proof of identity and we will help you regain access. Never share a password-reset link with anyone, and never click reset links from emails you did not request.
Two-factor authentication (2FA) is an extra security layer that requires you to verify your identity using a second method after entering your password. On modjoy, 2FA is optional but strongly recommended. You can choose SMS (a code sent to your phone) or email (a code sent to your email address). When you log in, you enter your password, then receive a code via your chosen method and enter it to confirm login. This means that even if someone knows your password, they cannot access your account without also having access to your phone or email. We require 2FA for sensitive actions such as adding a new withdrawal method or changing your email. Enabling 2FA takes subject to verification and significantly reduces the risk of account compromise. You can manage 2FA in your account settings and change your preferred method at any time. If you lose access to your 2FA device, contact our support team immediately and we will help you regain control of your account.